Shipping & Return
Your shopping experience is a big deal for us. At Picassotiles.com, we are committed to offering great shipping and return services.
HOLIDAY SHIPPING NOTICE
To ensure your order arrives by December 23, 2024, please place your order by the UPS Ground cutoff date of December 17, 2024. While we strive to meet this deadline, please be aware that shipping times may be affected by unforeseen circumstances, including weather and potential UPS delays. We recommend placing your order as early as possible for the best chance of timely delivery.
Thank you for your understanding, and happy holidays!
ORDER PROCESSING TIME
All orders are processed within 1-2 business days. In general, orders are not shipped on weekends or US official holidays. If we are experiencing a high volume of orders, order processing time and shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
SHIPPING
Once an order is placed, we are unable to accommodate changes to the shipping address or cancel the order. We encourage you to double-check the details of your order before completing your purchase.
US Domestic Shipping Orders
We offer shipping to all shipping addresses within the 48 contiguous United States within 3-5 business days from order placement. Business day are Monday to Friday.
We do not ship to Hawaii, Alaska, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands.
Free shipping is offered for orders $49 or more. For all orders under $49, a $5.99 shipping fee for UPS ground shipping is available. Shipping charges for your order will be calculated and displayed at checkout.
To ensure your order can be tracked and arrives on time, please provide a valid email address during checkout.
International Shipping Orders
We do not offer free shipping to international orders. International shipping is offered at an additional rate. Please be sure to check shipping options before checkout.
Please allow additional processing and shipping time for all international orders. International shipping fee is non-refundable.
For countries outside of the United States, Canada, and Mexico; shipping rates will be based on the order weight. Orders weighing more than 50 pounds will NOT be able to complete an order on picassotiles.com. Please contact customer service for further assistance.
If you have any further questions or concerns in regards to shipping, please contact our customer support team at support@picassotiles.com
HOLIDAY RETURNS NOTICE
Starting November 25, 2024, all orders will fall under our holiday return policy, providing an extended return window until January 31, 2025.
RETURNS
We at PicassoTiles are dedicated to delivering an enjoyable product. We are saddened to see you return your product. We understand if you’re not satisfied with your purchase. Each PicassoTiles product is covered by our 30 day return policy.
In order to return your product, please contact support@picassotiles.com and request a prepaid shipping label. Packages and products sent back to picassotiles.com without contacting us and using our specific prepaid shipping label will not be accepted.
To ensure your order can be returned, please provide a valid email address and order number during the return process.
Please allow 10 business days for returns. During peak seasons (Holiday Season), please allow additional time for all returns to be processed. Thank you for your patience.
To return any opened sets please contact support@picassotiles.com for further details.
INTERNATIONAL RETURNS
International orders are returnable but unfortunately, we do not provide return labels and return fees. Customers have to cover return fees at their expense. We apologize for the inconvenience. Please contact support@picassotiles.com for further assistance.
FOR AUTHORIZED THIRD-PARTY RETURNS
For any PicassoTiles products purchased through authorized third-party vendors, please follow their policy on returns and exchanges.
Thank You.
PRODUCT WARRANTY: EXCHANGES AND REPLACEMENT PARTS
Unfortunately, picassotiles.com does not offer exchanges. However, you can request replacement parts separately, which are covered under our warranty. All PicassoTiles products come with a 120-day warranty starting from the date of delivery. Please note that inflatable products are covered by a 90-day warranty, while blowers have a 1-year warranty. Additionally, we offer lifetime warranties for active PicassoToys Elite Club members.
Keep in mind that purchases made from unauthorized resellers are not eligible for warranty replacements.
For any missing, broken, or damaged parts that need replacing, please contact us at support@picassotiles.com and include your proof of purchase. If you are an active member of the PicassoToys Elite Club, please reach out to members@picassotiles.com to access your exclusive benefits.
PRICE ADJUSTMENT POLICY
If you see a different price on an item you’ve already purchased, we will gladly adjust the sale price at your request within seven days of your shipment date. We will only make one price adjustment per item. Our capacity to make a reasonable price adjustment is subject to the following terms and conditions:
You are requesting a price adjustment for the exact item you purchased and the item is still in stock.
You are requesting a price adjustment to match a promotional event that is currently being promoted at the time of your price adjustment request.
You are having difficulty inputting an active promotional code at checkout.
The price decreases after an order is placed.
Unfortunately, we cannot make price adjustments if;
The item being requested for a price adjustment is out of stock.
The item was purchased from a third-party vendor.
The item was already purchased during a promotional event or purchased with a coupon.
The promotional event or sale already expired.
You received a non-transferable coupon from another person and used it towards a purchase.
All price adjustments will be credited back to the original form of payment.
To make a price adjustment please contact support@picassotiles.com or visit Contact Us on Picassotiles.com. Please include your full name, email address, contact number and order number.
About Your Order
Once an order is placed, we cannot make any changes, including:
Adding items to your order.
Removing items from your order.
Changing the shipping address.
Modifying your payment method.
Cancelling your order.
Once an order has been placed, it is not possible to delay or halt the shipping process.
To get more information about your order please contact support@picassotiles.com or visit Contact Us on Picassotiles.com. Please include your full name, email address, contact number and order number.
