A request for a refund must be submitted directly through Amazon or to the seller, Picasso Toys.

As the manufacturer, we do not process returns; please contact the seller for instructions.

As the manufacturer, PicassoTiles does not issue refunds for Amazon purchases.

To inquire about a PicassoTiles replacement or a replacement part, please email support@picassotiles.com.

To inquire about a SoundBot replacement or a replacement part, please email support@volcus.com.

We have created a video, especially for battery installation, Battery installation

The tiles must be exposed to direct sunlight. The longer they are exposed, the more they will be illuminated. 

Expansion pieces for the track can be found in the Pick-A-Part section under the category STEAM Extras on PicassoTiles.com.

If your tiles become damaged, send an email to support@picassotiles.com.

Answer to help your customers feel more comfortable completing their purchase.

Yes. The manufacturer's warranty covers products purchased through our authorised seller. 

For PicassoTiles, please send an email to support@picassotiles.com and for SoundBot, please send an email to support@volcus.com for more information.

Please send an email to support@volcus.com

Power on the headset, and a blue LED slowly blinks (not in pairing mode). Hold the power button until you hear a beep. Once you hear a beep, the LED will blink in blue and red (pairing mode). The headset is now in pairing mode and can be searched for on your device.